Customer Care Policies
Your satisfaction is our priority. Learn about our refund, return, and warranty policies.
Refund & Return Policy
We want you to be fully satisfied with your purchase.
You may return any product within 7 days of receiving it.
Item must be in original condition, unworn, with all tags and packaging.
Items that have been used or altered are not eligible for return.
Return shipping costs are customer's responsibility unless due to our error.
To initiate a return, please contact us first via sales@montres.ae
Warranty Policy
Your timepiece is protected by our comprehensive warranty coverage.
Each watch is covered by a 1-year international warranty against manufacturing defects from purchase date.
Damage from misuse, accidents, water exposure beyond rating, or unauthorized repairs.
Available at any authorized Montres service center with original invoice.
Paid service and parts replacement available upon request.
For warranty claims, please contact us with your purchase details and original invoice.
Need Assistance?
Our customer service team is here to help you with any questions.